Privacy Policy
Last updated September 30th 2026
Najera Environmental Inc. (“Najera Environmental,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.najeraenvironmental.com, contact us, request our services, or communicate with us by telephone, email, or text message.
1. Information We Collect
Depending on how you interact with us, we may collect information such as:
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Your name and contact information.
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Mailing, service, or property addresses.
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Telephone and mobile telephone numbers.
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Email addresses.
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Information you provide when requesting an estimate or restoration service.
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Information about your property, loss, damage, or restoration project.
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Insurance-related information that you voluntarily provide to us.
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The contents of communications you send to us, including emails and text messages.
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Appointment, work-order, and service information.
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Information submitted through forms on our website.
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Technical information associated with your use of our website, such as IP address, browser type, device information, and website activity, where applicable.
We collect only information that is reasonably necessary for our business purposes and to provide requested services.
2. How We Use Personal Information
We may use personal information to:
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Respond to inquiries and requests for information.
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Provide estimates and restoration services.
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Schedule appointments and coordinate access to properties.
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Communicate with customers regarding active or requested projects.
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Provide customer service and support.
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Communicate with property owners, tenants, insurance representatives, contractors, and other authorized individuals regarding restoration projects.
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Process work orders and maintain business records.
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Communicate regarding billing, payments, claims, or other matters related to our services.
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Maintain and improve our website and services.
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Protect the security and integrity of our website and business.
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Comply with applicable legal, regulatory, insurance, accounting, and recordkeeping requirements.
3. Text Messages and SMS Communications
When you provide your mobile telephone number and communicate with Najera Environmental by text message, we may use SMS to communicate with you regarding your restoration project or customer-service request.
Examples may include:
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Appointment scheduling and confirmations.
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Technician arrival or scheduling information.
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Questions regarding your project.
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Restoration project updates.
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Requests for information or documentation.
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Coordination of property access.
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Other communications reasonably necessary to provide or coordinate requested services.
Our customer-service SMS communications are not intended to be promotional marketing messages.
You may request that we stop communicating with you by SMS by replying STOP to a text message or by contacting us using the information below. You may also reply HELP for assistance where supported.
Message and data rates may apply depending on your mobile carrier and plan.
Opting out of SMS communications may affect our ability to communicate with you promptly about your project. We may continue to contact you through other reasonable communication methods when necessary to provide requested services or respond to your inquiry.
4. How We Share Personal Information
We may disclose personal information when reasonably necessary to operate our business and provide requested services.
Depending on the circumstances, information may be shared with:
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Employees and personnel who need the information to perform their duties.
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Contractors, subcontractors, technicians, and other service providers involved in a restoration project.
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Insurance companies, adjusters, or other authorized insurance representatives when appropriate.
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Vendors and service providers that help us operate our business, website, communications, scheduling, information technology, or administrative systems.
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Professional advisors, such as attorneys, accountants, or insurance professionals.
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Government authorities or other parties when required or permitted by law.
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Parties involved in a business transaction, such as a merger, acquisition, financing, or sale of assets, where legally permitted.
We do not sell your mobile telephone number or SMS message content.
5. Cookies and Website Technologies
Our website may use cookies or similar technologies to operate the website, remember preferences, understand website usage, improve website performance, and provide security.
Third-party services used on our website may also collect certain technical information according to their own privacy policies.
Because website technologies can change, the specific cookies or third-party technologies used on the website may vary over time.
6. Third-Party Websites and Services
Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of any third-party website before providing personal information.
7. California Privacy Rights
If you are a California resident, you may have certain privacy rights under applicable California privacy laws, including the California Consumer Privacy Act, as amended (“CCPA”), depending on whether and how those laws apply to Najera Environmental's particular circumstances.
Subject to applicable legal exceptions and requirements, these rights may include the ability to request information about personal information we collect, use, or disclose; request correction of certain inaccurate information; request deletion of certain personal information; and exercise other rights provided by applicable law.
To submit a privacy-related request, please contact us using the information below. We may need to verify your identity before completing certain requests.
We will not discriminate against you for exercising privacy rights that are legally available to you.
8. Children's Privacy
Our website and services are not directed toward children under 13 years of age, and we do not knowingly collect personal information from children under 13 through our website.
If you believe that a child has provided personal information to us through the website, please contact us so that we can take appropriate steps.
9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic communication, or method of storing information can be guaranteed to be completely secure.
10. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and work-order records, handling insurance matters, complying with legal and regulatory obligations, resolving disputes, and enforcing agreements.
Retention periods may vary depending on the type of information and the circumstances in which it was collected.
11. Mobile Privacy and SMS Policy
Your privacy is important to us. No mobile information, text messaging originator opt-in data, or consent status will be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this specific information will not be shared with or disclosed to any third parties or affiliates under any circumstances.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.
When we make changes, we will update the “Effective Date” at the top of this Privacy Policy. We encourage you to periodically review this page for the most current version.
13. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:
Najera Environmental Inc.
14040 Katelyn St.
Hesperia, CA 92345
Phone: 800-811-5195
Email: workorder@najerainc.com
Website: www.najeraenvironmental.com